ch777 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") applies to all users of the ch777 platform, accessible at https://ch777.one. ch777 ("we", "us", "the Platform") acts as the data controller in respect of all personal data collected through your use of the website. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the ch777 Terms and Conditions. We take your privacy seriously. We do not sell your personal data to third parties, and we only share it in the limited circumstances described in this Policy. If you have any questions about how ch777 handles your personal data, please contact our support team at [email protected].

What Information We Collect

ch777 collects personal data that is necessary to operate the Platform, fulfil our legal obligations, and provide you with a safe and personalised gaming experience. The categories of data we collect include:

How We Use Your Information

ch777 uses personal data only for the purposes for which it was collected or for compatible purposes permitted by applicable law. The primary purposes for which we process your personal data are:

• To create and manage your player account, including verifying your identity and age in accordance with our 21+ policy.
• To process deposits and withdrawal requests in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• To deliver the games, sports betting markets, and other platform services you access, and to personalise your experience based on your play history and preferences.
• To meet our KYC (Know Your Customer) and anti-money-laundering obligations, including verifying payment instruments and screening transactions for suspicious activity.
• To operate our responsible gaming programme, including monitoring play patterns for signs of problem gambling and administering deposit limits, time-outs, and self-exclusions requested by players.
• To send you service-related communications such as account confirmations, security alerts, and updates to these policies. We do not send unsolicited marketing emails without your prior consent.

Legal Basis for Processing

ch777 processes personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: processing required to fulfil the agreement between you and ch777, including account registration, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable laws including KYC, anti-money laundering, responsible gaming regulations, and record-keeping requirements.
• Legitimate interests: processing for purposes such as fraud prevention, platform security, improving our services, and analysing aggregated usage patterns — where these interests do not override your fundamental privacy rights.
• Consent: where we rely on your consent (for example, for certain marketing communications), you have the right to withdraw that consent at any time by contacting our support team.

Sharing Your Information

ch777 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors and financial institutions: we share necessary transaction data with payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to process your deposits and withdrawals. These providers operate under their own privacy policies and data-protection obligations.
• KYC and identity verification providers: we may use third-party identity verification services to fulfil our KYC obligations. These services receive only the minimum data necessary to perform the verification.
• Game and technology providers: game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi may receive session and gameplay data necessary to operate their games within the ch777 platform. They do not receive your financial or identity data directly.
• Law enforcement and regulatory authorities: we will disclose personal data to competent authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, protect public safety, or comply with a valid court order.

Data Retention

ch777 retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. Account data and transaction records are retained for a minimum period following account closure in accordance with financial record-keeping regulations. Identification and KYC documents are retained for the period required to satisfy applicable anti-money-laundering laws.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request information about the specific retention period applicable to your account data by contacting our support team.

How We Protect Your Data

ch777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure password hashing, restricted access controls, and regular security reviews of our platform infrastructure.

While ch777 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your own account credentials. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected].

Cookies and Tracking Technologies

ch777 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: necessary for the Platform to function. These maintain your login session, remember your language preference, and ensure secure navigation between pages. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how players use the Platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve platform performance and user experience.
• Security cookies: used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

Most modern mobile browsers allow you to manage cookie settings and block non-essential cookies. Please note that disabling essential cookies will affect your ability to use the Platform. As ch777 is a mobile-first platform primarily accessed via phone browsers, cookie management is available through your device's browser settings.

Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by ch777. To exercise any of these rights, please contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe.

• 👁️
  Right of AccessYou may request a copy of the personal data ch777 holds about you, together with information about how it is used and who it has been shared with.
• ✏️
  Right to RectificationYou may request that ch777 correct any inaccurate or incomplete personal data held about you.
• 🗑️
  Right to ErasureIn certain circumstances, you may request that ch777 delete your personal data. This right is subject to our legal obligations to retain certain data for regulatory and compliance purposes.
• ⛔
  Right to ObjectYou may object to ch777 processing your personal data where we rely on legitimate interests as the legal basis, including profiling for direct marketing purposes.
• 📦
  Right to Data PortabilityWhere processing is based on your consent or on a contract, you may request that ch777 provide your personal data in a structured, commonly used, machine-readable format.

Children and Minors

ch777 is strictly an adult platform. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided personal data to ch777 without your knowledge, please contact us immediately at [email protected]. We will take prompt steps to verify the situation and, where appropriate, delete the data in question and close any associated account without delay.

Third-Party Links and Services

The ch777 platform may reference or integrate with third-party services such as game providers, payment processors, and analytics tools. These third parties operate independently and under their own privacy policies. ch777 is not responsible for the privacy practices of any third-party service provider. We recommend that you review the privacy policy of any third party whose services you access in connection with your use of ch777. ch777 does not include outbound links to external websites in its navigation or page content.

Changes to This Privacy Policy

ch777 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an on-site notification. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the ch777 platform after any change to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should cease using the Platform and request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ch777 processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week. Please note that our email address is displayed as plain text only and is not a clickable link.